If Exaratio isn't for you, we'll give you your money back

You have 14 days from purchase to request a full refund, without giving any reason.

Effective as of October 21, 2026 · official version in Spanish.

Period and amount

You can request a refund for any license you have purchased on exaratio.com within the 14 calendar days following the purchase. We refund everything you paid, taxes included, to the same payment method you used to buy. You don't need to tell us why.

How to request it

• Write to us at info@exaratio.com from your account's email address, with the order number shown on the Paddle receipt or the email address you paid with.
• Or request it directly from Paddle, our reseller, at paddle.net: there you can find your purchase with the email address on the receipt.

What happens to the license

When the refund is approved, the purchased license is voided: it is shown as such in My Library, and Exaratio stops using it on your computers. What you wrote is yours and stays on your computer.

When the money comes back

Paddle issues the refund as soon as it is approved. Depending on your bank or payment method, it may take up to 10 business days to show up in your account.

After the 14 days

Once that period has passed, we do not issue refunds, except those guaranteed to you by the law of your country, which this policy never limits. If something doesn't work as you expected, write to us anyway: we want to fix it.

A charge you don't recognize

If you see a Paddle charge for Exaratio that you didn't make, let us know at info@exaratio.com or let Paddle know at paddle.net, and we'll look into it right away.